These terms describe the agreement between you and Callwave when you use Callwave. By creating an account you agree to them on behalf of yourself and the business you represent.
01Your account
You must give accurate information, keep your sign-in details safe and make sure everyone you invite to your account follows these terms. You are responsible for activity in your account.
02Your Agent and your content
You own the knowledge, instructions and documents you give your Agent. You give us permission to use them only to provide the service to you. You are responsible for making sure your content is accurate and that you have the right to use it.
Your Agent works from the information you provide. Review its answers and test it before going live. We do not guarantee that every answer will be correct.
03Plans, minutes and billing
Paid plans are billed monthly in advance. Call minutes beyond your plan are billed at the rate shown for your plan. Phone numbers may carry a separate fee. Unused minutes do not carry over to the next month.
You can change or cancel your plan at any time. Cancellation takes effect at the end of the current billing period.
04Phone numbers
Numbers are provided subject to the rules of each country's telecommunications regulator. Some numbers require business documents and a review, and activation times are outside our control. If you bring your own number, you confirm you have the right to use it.
05Acceptable use
You must follow our acceptable use policy, which forms part of these terms. We may suspend an Agent or an account that breaks it, and will tell you why whenever we lawfully can.
06Availability and changes
We work hard to keep the service available but cannot promise it will be uninterrupted. We may improve or change features over time and will give notice of changes that materially affect you.
07Liability
To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect losses such as lost profits or lost business.
08Ending the agreement
You can close your account at any time. We may end the agreement if you seriously or repeatedly break these terms. After closure, your data is deleted in line with our privacy policy.
09Governing law
The governing law and place of jurisdiction will be confirmed in the final version of these terms.
Questions about this page? Write to support@callwave.net.