Acceptable use policy

You may not use an Agent to make unsolicited marketing calls, robocalls or mass dialling campaigns. Outbound calls are only for people who have a genuine existing relationship with your business or who have agreed to hear from you, such as a customer following up on a quote, a confirmed delivery or an invoice already issued.

You must follow the telecommunications and consumer protection rules of every country your Agent calls or takes calls from. In particular:

1. 01In the United Arab Emirates, the regulations of the Telecommunications and Digital Government Regulatory Authority (TDRA), including its rules on marketing calls, permitted calling hours and do not call registers.
2. 02In Saudi Arabia, the regulations of the Communications, Space and Technology Commission (CST), including its rules on promotional calls and consumer consent.
3. 03Any requirement to identify your business clearly at the start of a call and to honour a request to stop calling.

1. 01Do not instruct an Agent to deny that it is an automated Agent when a caller sincerely asks.
2. 02Do not impersonate another business, a government body or a real person.
3. 03Do not use an Agent to mislead, pressure or threaten anyone, including when reminding them about a payment.

1. 01Do not collect card numbers, passwords or government identity numbers through an Agent.
2. 02Do not use an Agent to make medical diagnoses, give legal or financial advice, or make decisions that significantly affect a person without human review.
3. 03Do not collect information about children without the consent the law requires.

1. 01Anything illegal, fraudulent or harmful, including scams and phishing.
2. 02Harassment, hate or content that targets people for who they are.
3. 03Attempts to break, overload or misuse the service or to get around its limits.

We may review Agents and calls where we suspect misuse, and we may pause an Agent, a number or an account to stop harm. Where we can, we will contact you first and work with you to put things right.